Terms and Conditions
Please see below our Terms and Conditions. Should you require these in a different format, font or size please let us know either by contacting us.
To proceed with an order for spectacles or hearing aids we require a minimum of 50% deposit. Any outstanding balance is to be paid in full upon delivery. Payment is accepted via card or cash. For any accessories or other products, payment in full is required at time of order. Prior to order we shall notify you of expected delivery time and a full receipt of payment shall be left with you confirming the order and leaving our contact details.
Spectacles and hearing aids are bespoke products and are exempt from a right to cancel. However we do offer a goodwill 7 days (including weekends) to change your mind from the date of order.
Please contact us either by writing by telephone or email by stating your name, address and invoice number within these seven days.
For goods other than spectacles or hearing aids, you have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days (including weekends) from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel you must inform us by telephone or email by stating your name, address and invoice number within these 14 days.
Our Staff aim to deliver all products within 28 days or where otherwise indicated at the time of order. When the goods are ready to be delivered we shall contact you, or your named representative, to organise a delivery and, where appropriate, fitting appointment. Delivery shall be made to the address at which the order was originally taken or as agreed at the time of order. Should there be any unexpected delays to manufacture or deliver the goods we shall notify you as soon as we are made aware to keep you updated and where appropriate organise a new delivery date.
Hearing aids have a two year manufacturers warranty (from the date of delivery) unless you have purchased additional warrantee. All other products including spectacles are supplied with a one year manufacturers warranty (from the date of delivery) unless otherwise confirmed prior to order. This does not cover accidental damage. If products are returned to us and are found to be damage due to accidental / wear and tear or other means which are not covered by manufactures fault – there will be a charge to repair / replace the items which will be discussed with you prior the repair / replacement process .